Basic human kindness is essential to healing, which is why we go to great lengths to instill and reinforce that understanding in our hospital staff from the moment they join our team. Our service standards implicitly state expectations for how service excellence, safety and kindness are to be reflected in the care delivered to patients to ensure excellent patient-centered care.
The goal at Sheridan Memorial Hospital is to exceed the expectations of our patients, families and hospital guests. To measure our efforts and continuously identify areas for improvement, patients are routinely surveyed for feedback about their recent health care experience.
Jody Hecker, our full-time patient advocate, is dedicated to patient communication and providing the best overall experience for our patients. Her role includes personally visiting with patients and their families about their experience and advocating on their behalf to pass along positive feedback or resolve issues.
To contact the patient advocate, please call 307.672.1197
To submit feedback online, please fill out our Patient Feedback Form.