Billing & financial services
Thank you for choosing Sheridan Memorial Hospital for your care. We know healthcare billing can be complicated, and our Patient Financial Services team is here to help you understand your bill, insurance coverage and payment options.
We are a provider-based facility
Sheridan Memorial Hospital is in the process of moving many of its clinic to a provider-based model. In practice, this connection allows you to benefit from higher standards of accreditation and oversight, since provider-based locations must meet the same regulatory and safety requirements as the hospital itself.
At a provider-based location, your bill may include charges for both your provider’s professional services and the hospital services and resources involved in your care. Depending on your insurance plan, this may affect your deductible, copay or coinsurance.
Why you may receive more than one bill
Your visit will be processed in two parts and may result in two separate explanations of benefits from your insurance provider: a facility fee and a professional (provider) fee.
Most insurance plans recognize and cover both types of charges, but your out-of-pocket costs — such as copays, coinsurance or deductibles — may be different than they would be at a private practice. We encourage you to contact your insurance provider before your visit if you have questions about your specific coverage.
Click HERE to learn more about provider-based billing at Sheridan Memorial Hospital.
Pay your bill & payment options
Sheridan Memorial Hospital offers several convenient ways to pay and manage your medical bills.
Access and pay your bill securely online through our digital billing system. Digital billing statements provide a simple, secure way to receive, review and pay your bills online. Through this program, you may receive medical statements and bills via email or text, rather than printed posted mail, unless you choose to opt in to paper statements.
Click HERE to learn more about paying your bill online and digital billing statements.
By phone: Call Patient Financial Services at 307.672.1010. Please have your current bill available when calling.
By mail: Please send your payment to 1401 W. Fifth St. Sheridan, WY 82801
We offer several options to help make healthcare expenses more manageable.
ClearBalance® Patient Financing Program: Qualifying patients can finance their medical expenses through ClearBalance with interest-free monthly payments. Click HERE to learn more about ClearBalance.
In-house payment plans: If you cannot pay your balance in full, you may qualify for an interest-free, in-house payment plan of up to six months.
Prompt-pay discounts: Prompt-pay discounts may also be available. Arrangements must be made by phone or in person.
Unless other arrangements have been made, payment is due within 30 days of the bill date.
We accept cash, personal checks, money orders and Visa, Mastercard and Discover debit or credit cards.
Insurance & registration
Keeping your information current helps us bill your insurance accurately and protect your personal information. During registration, we will ask you to confirm information such as your:
- Full name and date of birth
- Address and contact information
- Insurance coverage
- Current employment
Please bring your current health insurance card to each visit. For certain nonemergency outpatient services, we may also need a copy of your provider’s order.
If you have Medicare, we may ask additional questions required by federal regulations to determine whether Medicare is your primary insurance.
You may also be asked to sign forms authorizing the release of information, assigning insurance benefits and acknowledging our privacy practices. Copays, deductibles and applicable deposits may be collected at the time of service.
Using MySheridanHealth, our patient portal, can help simplify portions of the registration process.
Sheridan Memorial Hospital submits claims to insurance companies, including Medicare and Medicaid, on behalf of our patients.
Insurance processing typically takes approximately 45 days. Once your insurance company processes the claim, we will send you a statement for any remaining amount you are responsible for paying.
If you do not have insurance, you will receive a bill after services have been provided. Itemized statements are available upon request.